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Frequently Asked Questions

Getting Started​

What happens if I lose access to my Kleidi account?​

Your funds remain safe in your wallet. You can:

  1. Reset your password through Clerk authentication
  2. Switch back to direct RPC in your wallet temporarily
  3. Contact support at contact@kleidi.io for account recovery

Can I use hardware wallets with Kleidi?​

Yes! Kleidi works with hardware wallets like Ledger and Trezor when connected through supported wallet interfaces (MetaMask, etc.). Your private keys never leave your hardware device.

How do I switch back to direct blockchain access?​

Simply change your wallet's RPC URL back to the default provider (like Infura or Alchemy) in your wallet settings. Your funds and wallet remain unaffected.

Address Book​

Can I use the same address book across multiple wallets?​

Yes, your address book is tied to your Kleidi account, not your wallet. Any wallet using Kleidi with your account will share the same address book.

Why do I need to add addresses for each network separately?​

Addresses work differently on each blockchain. An Ethereum address might not be valid or safe to use on Base or Optimism, so we require chain-specific approval for safety.

Protocols​

Why isn't my favorite DeFi protocol supported?​

We continuously evaluate new protocols for security and legitimacy. Popular protocols are prioritized. You can request protocol additions by contacting support.

How often are new protocols added?​

New protocols are added regularly after security review. Major protocols are typically added within 2-4 weeks of evaluation.

Technical​

What happens if Kleidi goes down?​

If Kleidi is temporarily unavailable:

  1. Switch your RPC back to a direct provider temporarily
  2. Your funds remain safe in your wallet
  3. We maintain 99.9% uptime with automatic failover

How does Kleidi handle failed transactions?​

Failed transactions are logged for your review. Common causes:

  • Insufficient gas
  • Slippage tolerance exceeded
  • Contract execution failure

Security​

How does Kleidi protect my transaction data?​

  • All data encrypted in transit and at rest
  • No private keys ever stored or transmitted
  • Transaction validation happens server-side
  • Full audit logs maintained securely

Can Kleidi see my private keys or seed phrase?​

No. Kleidi only sees transaction requests after your wallet signs them. Your private keys never leave your wallet or hardware device.

Still Have Questions?​

Contact us at contact@kleidi.io